This Privacy Policy explains how Summer Palace, operated by SUMMER PALACE INVESTMENT PTY. LTD (ABN 80 675 933 445), collects, uses, stores, and discloses personal information. We are committed to handling personal information in accordance with the Privacy Act 1988 (Cth) and the Australian Privacy Principles (APPs).
Effective date: This policy applies from the date it is published on Summerpalace.net.au and governs our handling of personal information from that date forward.
1. Who We Are
Summer Palace is a Queensland-based cleaning and laundry business operating from 140 Wecker Road, Mansfield QLD. Our contact details are:
- Phone: 0420 606 066
- Email: duan58813187@me.com
- Website: Summerpalace.net.au
- ABN: 80 675 933 445
For privacy enquiries or complaints, contact us using the details above. We will respond within a reasonable timeframe.
2. Information We Collect
We collect personal information that is reasonably necessary to provide cleaning, laundry, and pick-up services, and to manage our business relationships. This may include:
- Identity and contact details: name, phone number, email address, property address, and billing address.
- Property and access information: keys, lockbox codes, alarm instructions, gate codes, and other access arrangements required to enter your property or collect items from your premises.
- Service details: service type, frequency, scheduling preferences, property layout notes, and special instructions relevant to cleaning or laundry.
- Payment information: invoice records, payment history, and bank transfer references. We do not routinely store full credit card numbers on our systems unless a specific payment arrangement requires it and you consent.
- Communications: records of phone calls, emails, and form submissions relating to quotes, bookings, complaints, and service changes.
- Website usage: if you visit Summerpalace.net.au, standard server logs may capture IP address, browser type, pages visited, and referring URL. We do not use this information to identify individuals unless required for security or legal purposes.
We do not routinely collect sensitive information (such as health information) unless you voluntarily provide it to inform service delivery — for example, advising us of chemical sensitivities or allergy requirements. If you provide sensitive information, you consent to our collection for the purpose stated at the time.
3. How We Collect Information
We collect personal information when you:
- Submit an enquiry or quote request through our website, phone, or email;
- Engage us for cleaning, laundry, or pick-up services;
- Provide access instructions or property details for service delivery;
- Communicate with us about scheduling, complaints, or account matters;
- Visit our website (through cookies or analytics tools if enabled).
Where lawful and practicable, you may deal with us anonymously or using a pseudonym — for example, making a general enquiry without booking. However, we cannot provide cleaning or laundry services at a specific property without collecting identifying and access information.
4. Why We Collect and Use Information
We use personal information to:
- Provide, schedule, and manage cleaning, laundry, and pick-up services;
- Prepare quotes and invoices;
- Communicate about bookings, access, service changes, and issues identified during cleans;
- Process payments and maintain financial records;
- Improve service quality and respond to feedback;
- Comply with legal obligations, including tax and record-keeping requirements;
- Protect our lawful interests, including fraud prevention and dispute resolution.
We do not sell your personal information. We do not use your information for unrelated direct marketing without your consent, and you may opt out of marketing communications at any time.
5. Disclosure to Third Parties
We may disclose personal information to:
- Service providers: IT hosting, email, accounting, or payment processors who assist our operations under confidentiality obligations;
- Professional advisers: lawyers, accountants, or insurers when reasonably required;
- Government authorities: where required or authorised by law, including the Australian Taxation Office;
- Property managers or co-hosts: where you have authorised us to coordinate with them on your behalf.
We do not disclose property access credentials to third parties except as necessary to deliver your service or as required by law. Personnel who handle access information are expected to use it only for scheduled service visits.
We do not routinely disclose personal information overseas. If overseas disclosure becomes necessary, we will comply with APP 8 requirements and inform you where required.
6. Data Security
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification, or disclosure. Measures include secure storage of access instructions, limiting access to information on a need-to-know basis, and using reputable service providers for electronic records.
No method of transmission or storage is completely secure. While we strive to protect your information, we cannot guarantee absolute security. You are responsible for notifying us promptly if you believe your access credentials have been compromised.
7. Retention
We retain personal information for as long as necessary to provide services, manage our relationship with you, and comply with legal obligations. Financial records are retained for periods required by Australian tax law. Access instructions are updated or deleted when you cease service or advise us that credentials have changed.
When information is no longer needed, we take reasonable steps to destroy or de-identify it.
8. Access and Correction
You may request access to personal information we hold about you, subject to exceptions permitted by law. You may also request correction of inaccurate, out-of-date, incomplete, or misleading information.
Requests should be directed to duan58813187@me.com or 0420 606 066. We will respond within a reasonable period. We may need to verify your identity before releasing information. If we refuse access, we will provide reasons where permitted.
9. Complaints
If you believe we have breached the APPs or mishandled your personal information, contact us with details of your concern. We will investigate and respond within a reasonable timeframe.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC) at www.oaic.gov.au or on 1300 363 992.
10. Cookies and Website Analytics
Our website may use cookies or similar technologies to support basic functionality and, if enabled, analytics to understand how visitors use the site. You can disable cookies through your browser settings, though some site features may not function correctly.
We do not use website data to make automated decisions that significantly affect you.
11. Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. The current version will be published on Summerpalace.net.au. Continued use of our services after an update constitutes acceptance of the revised policy where permitted by law.
Material changes affecting how we collect or use personal information will be posted on our website when they take effect.
12. Contact
For questions about this Privacy Policy or our handling of your personal information:
SUMMER PALACE INVESTMENT PTY. LTD
140 Wecker Road, Mansfield QLD
Email: duan58813187@me.com
Phone: 0420 606 066
ABN: 80 675 933 445